Avaya to demo composable solutions at GITEX 2021

Avaya, a global provider of solutions to enhance and simplify communications and collaboration, has announced its participation at the 2021 edition of GITEX Global, where it will demonstrate the composable solutions that organisations need to keep up with changing customer expectations.

According to Avaya, improving the quality of experiences through both the customer and employee journey has become among the most important differentiators and creators of brand affinity for organisations globally. But with consumer and employee demands constantly changing, businesses are struggling to keep pace using legacy technologies.

At GITEX 2021, Avaya will showcase a vision of “Total Experience” that enables organisations to compose the solutions they need to address these trends, at cloud-speed, with Avaya OneCloud, the AI-powered experience platform. The company’s presence will also host a number of Experience Builders, a global ecosystem of Avaya experts, partners and customers accelerating Digital Transformation, meeting the API economy head-on and elevating employee and customer experiences.

“When today’s consumers connect with organisations, they expect experiences that are simple, seamless and easy to manage on the go. And if the company they’re dealing with can’t deliver these experiences, they look for the one who can. With the Avaya OneCloud solutions and Experience Builders we’re showcasing at GITEX 2021, organisations are being given the composable solutions they need to re-imagine the experiences they provide, and empower their employees to drive customer retention,” said Nidal Abou-Ltaif, President, Avaya International.

Avaya’s participation at GITEX 2021 will include a wide range of use cases demonstrating the power of the composable enterprise, setting up organisations for success in the API economy, including digital customer journey, proactive engagement in e-commerce, proactive engagement to aid fraud detection, vaccine monitoring with IoT, digital patient care and the workplace of the future.